Terms and Conditions of sale are included in full below.
Please read through these terms and conditions carefully as they govern your use of this web site. If you do not agree with any part of the terms and conditions you must not use this web site. However, by using the Back To Work web site you agree to be bound by the whole of these terms and conditions.
Back To Work is not registered with the united States of America (U S) Food and Drug Administration (FDA) and will not supply health products to USA addresses.
All packaging and handling charges (C&P) are only applicable to destinations within the European Community (EC). No order can be accepted for areas outside the EC without agreement on any additional C&P charges being paid. Important factors regarding order processing may be posted at the top of this page.
Our contract
When you place an order to purchase a product from Back To Work online, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we have that product for you (the "Order Confirmation E-mail"). That acceptance will be complete at the time we send the Order Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Order Confirmation E-mail to have been available do not form part of that contract. This does not affect your statutory rights.
There may be occasions when the goods will be sent out without a confirmation email. In the event we are away from the office for any lengthy period, we will respond as early as possible. We are not a 365 days 24/7 organization. In any event this does not affect your statutory rights under the Consumer Protection from Unfair Trading Regulations (See also Out Of Office).
Cooling-off Period
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products. We regret that we cannot accept cancellations of contracts for the purchase of items which have been used or unsealed (perishables/pillows etc). To cancel your purchase within the seven-working-day cooling-off period, please fill out the 'returns form' from http://www.backtowork.co.uk/docs/ReturnsForm.pdf giving the reason for the return as "contract cancellation" and follow the returns instructions provided below.
For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at:
http://www.berr.gov.uk/consumers/fact-sheets/page38102.html
General Information
We list product information on our website together with details of price and customer options. Beyond what we say on that page or otherwise on the website, we cannot be more specific about their use and availability. Essential Oils (EOs) and other health products must be used as instructed. Should you be unsure of the correct use we advise against purchase. This information is in no way intended to diagnose, treat, cure or prevent any disease. If you are unsure as to the suitability of any of the products or recommendations with regard to your condition please consult your doctor. As knowledge advances the authors are not responsible for any alleged loss, liability, damage or injury that may be suffered or incurred by any person in connection with the information issued.
Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable (see 'out of stock' below).
Despite our best efforts, a small number of items on our site may be mispriced or may contain technical or typographical errors. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
Back To Work reserves the right to make changes to the terms and conditions displayed here from time to time. The onus remains with the customer to review these terms & conditions each time they make a purchase with Back To Work.
The contents including photographs, trademarks, logos and written text contained on this web site are the property of Back To Work and/or its suppliers. None of the content or software held on this web site may be copied, reproduced, posted, transferred, refurbished, sold or downloaded without prior written permission from us.
Delivery
We aim to dispatch all orders within 7-10 working days of receipt subject to payment clearance and stock availability. All goods are sent by Royal Mail, Parcel Force or other suitable carrier. Please note that C&P will be added to all orders. C&P is automatically added to online shopping cart orders. C&P within the EC, as shown on the Mail Order Form and Shop Home Page, must be added to the total order value for cheque payment.
For information on dispatch of orders to outside of the EC, please email for details before ordering.
In the event that we are Out Of Office for a lengthy period, delivery may take longer. It is for this reason we state allow 28 days for delivery.
Items out of Stock
If any of the items you have ordered are out of stock, we will endeavour to re-order the item from our supplier. Once a forecast delivery has been established, we will notify you via e-mail of the revised delivery timescale. In any event we will always attempt to contact you within 48hrs of receiving your order unless we are Out Of Office.
Returns
Back To Work want you to be satisfied every time you shop with us. We therefore operate a no quibble returns policy. These do not affect your statutory rights. You can return your order by notifying us within 7 days of receipt for a full refund. Packages must be sent by Royal Mail as other courier services will not deliver to this business address. Refunds and exchanges will be subject to the items being returned to us in its original condition, that is, unused/unopened, all labels intact, and all items must be in their proper packaging.
We will exchange goods notified to us within the seven (7) day cooling off period providing they are returned unused in their original packaging. Outside this period goods will only be accepted for exchange or refund when agreed and authorized at the discretion of Back To Work and are subject to a 10% restocking charge.
Defective Items
In the unlikely event that your item/s is/are defective we will be happy to replace the item or refund the price you paid for the item in full and also refund the costs incurred by you for the return postage of the item. Please note that whilst we will replace faulty goods, we can not offer refunds on pillows or mattress toppers for any other reason.
Credit Card Security
We respect your personal and financial security when shopping with Back To Work. Credit card details are not held on this web site or at our offices. All transactions are operated by the secure PayPal service (https://www.paypal.com).
Privacy Policy
Back To Work will not disclose any customer information to any third parties except in cases where we are legally obliged to do so by law enforcement agencies.
Method of Payment
You can pay by any CREDIT CARD or DEBIT CARD accepted by PayPal, or by Cheque for posted Mail Orders direct to Back To Work.
Your Statutory Rights
For more information about your other statutory rights, please visit the Consumer Direct website at:
http://www.consumerdirect.gov.uk/
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